World of Wikipediacraft
Post Info Monday, March 2nd, 2009 12:15 am by Judd Bagley Print Print this page

Sometimes, a cultural phenomenon grows so undeniably overwhelming as to compel one to start paying attention; often for no other reason than to finally understand what the big deal is. It was in this spirit that I finally broke down and read The Da Vinci Code, saw the first Harry Potter movie, and registered to play the multi-player online game World of Warcraft.

Having experienced each of them, I concluded that what these three memes have in common – and indeed what likely accounts for their unusual degree of cultural penetration – are story lines set around challenges which, once overcome, promise to illuminate ancient mythologies and in so doing, bring final resolution to ancient conflicts.

However meaningful, that is where the similarities uniting the three end, as books and movies are discrete works that can only be experienced from the standpoint of an observer, and are unlikely to fill more of a person’s life than is required to consume them once or twice. On the other hand, the storylines of games like World of Warcraft are unfolding continuously and give players the impression that they’re part of, and even helping to direct, the story – and thus history – itself, resulting in an unusual level of fanaticism among the most advanced online role-playing gamers.

I created my first World of Warcraft account (as the brave human warrior WillyWheels) not long after creating my first account on Wikipedia (as the frustrated human editor WordBomb). Almost immediately, I noticed the striking similarities between high-level online gamers and high-level Wikipedia editors that I intend to examine here.

Us vs. Them
The undercurrent theme of World of Warcraft deals with an endless conflict between two factions – the Alliance and the Horde – who just can’t seem to coexist.

In reality, the actual people whose characters comprise the Alliance and the Horde are almost certainly indistinguishable one from another. And yet, to hear the most fanatical players refer to the opposing faction, it’s clear that each regards the other side as filled with a fundamentally distinct type of person, whose very presence in the game somehow detracts from their enjoyment of it . This leads to a belief that, by concerted effort, ‘we’ must overcome the unworthy ‘them’.

barnstarcvgThe most advanced Wikipedia editors are also overwhelmingly affiliated with specific factions, usually defined by the position each takes with respect to issues such as intelligent design, Scientology, Israel, Lyndon LaRouche, global warming, 9-11, Ayn Rand, various sexual fetishes, and the like. The members of each faction typically view their counterparts as flawed advocates of a similarly flawed point of view that deserves to be suppressed. This, in turn, becomes a major motivating and organizing factor among Wikipedia editors.

Advancement
According to Nick Yee, the foremost researcher of online role-playing gamers, one of the most powerful motivators for high-level players is the thrill of attaining – and wielding – the abilities that attend leadership and advancement within the system. According to Yee, this phenomenon is enhanced among players who feel less empowered in the real world, the result of which sees a disproportionate number of high-level players and group leaders who are either very young or find it difficult to relate to others in the physical world.

In Wikipedia, the phenomena of judgment-impaired teenagers and maladjusted adult administrators is axiomatic.

Addiction
The addictive quality of online role-playing games is very well-established, and has resulted in multiple instances of players dying at their keyboards following dozens of hours spent playing non-stop. According to Yee, 40% of online role-playing gamers consider themselves addicted, a condition marked by excessive playing and intermittent, unsuccessful attempts to quit.

The addictive quality of Wikipedia editing is also widely recognized, though less studied. However, the patterns typical of gaming addition have been observed time and again among high-level Wikipedia editors, with several editors’ unsuccessful attempts to quit editing being the classic hallmark.

Combat
Online role-players of the same faction frequently further differentiate themselves by joining so-called ‘guilds’, which tend to encourage yet more obsessive playing through the addition of a social component to the game. Guilds also serve as a means of organizing players intent on engaging in combat against similarly organized groups from the opposing faction. These combat groups are based around players’ abilities. For example, some characters are created to fight, while others are created to heal the fighters. Among fighters and healers, some might have the ability to wield a powerful weapon or cast a spell, but only once per hour, for example. The group is more likely to include a player with the best abilities ready to use than one whose abilities are recharging.

The process of making substantial changes to the most factionalized articles on Wikipedia is often compared to combat. Among the more important abilities available to any editor is the full revert of an article to a prior state, with each editor limited to three reverts per article, every 24 hours. Simple math makes it obvious that, in its most basic and brutal form, the group of editor-combatants with the most reverts at their disposal will see their point of view outlast the opposition’s.

And just as having high-level players in one’s group always proves particularly useful when engaging in multi-player combat, the same is also true on Wikipedia, where the well-timed intervention of an administrator or other established contributor will usually end an impasse.

This sort of organization was suspected for some time, but was finally confirmed in December 2007 thanks to notoriously factionalist Jayjg, who inadvertently published to an entire public mailing list what was intended to be a private message to three well-known, fellow “guild” members:

Someone has conveniently deleted all the criticism from the lead, in violation of [[WP:LEAD]].
http://en.wikipedia.org/w/index.php?title=Messianic_Judaism&diff=175803950&oldid=175525305
I’m planning to go in tonight and do some re-adding and tagging. Will you be able to watch my back?

This happened a few months after it was revealed that an organization known as the Hasbara Fellowships was actively recruiting college students to join “a team of Wikipedians” organized to help counter opposing factions whose “authors have systematically yet subtly rewritten key passages of thousands of Wikipedia entries.”

History
I believe the above appeal by the Hasbara Fellowships captures the essence of what makes Wikipedia, not World of Warcraft, the world’s largest multi-player online role-playing game: the sense shared by hardcore participants in each that their efforts are bringing final resolution to ancient conflicts, while helping to direct the history that will eventually be written of them.

“Stitches”: a worthy target for bellicose Wikipedia administrators

This scenario becomes particularly disturbing when one considers that Wikipedia’s influence makes it all too likely that the history of events referenced daily by untold millions is indeed being written by anonymous editors whom, I can confidently state, we might eagerly trust to fight and defeat a Level 58 Plague Monstrosity,  but not to compose an actual encyclopedia.

11 Responses to “ World of Wikipediacraft ”

  1. Jon Awbrey

    Anyone who thinks that the comparison in respect to gaming levels is far-fetched ought to take a gander at the Wikipedia Project Page on Service Awards.

  2. Barry Kort

    The notion that Wikipedia operates with the dynamics of a role-playing game dates back at least five years, and has been noted by many prominent and insightful observers.

    Role-playing games have elements of both games and dramas. Indeed Wikipedia can be studied for both salient characteristics. The dramaturgy on Wikipedia parallels that of a long-running soap opera.

    Games and dramas are addictively entertaining, but they also provide an under-appreciated educational experience. To participate in Wikipedia is to participate in a real-time simulation of a fantastic culture that includes elements of tribalism that flourished prior to the advent of such historical developments as the Rule of Law, Due Process, Civil Rights, Evidence-Driven Reasoning, the Scientific Method, Hypothesis Testing, Scholarly Review, and Ethical Governance.

    For those of us who studied engineering and technical disciplines rather than literary classics or the history of western civilization, Wikipedia offers a marvelous opportunity to relive the rollicking fits and starts of four thousand years of bloody political squabbling.

  3. Paul Wehage

    Good job, Judd! An interesting discussion of the material presented in this article is currently happening at the ‘Review here : http://wikipediareview.com/index.php?showtopic=23137&st=0&#entry159147

    It looks like you struck a nerve!

  4. Anthony DiPierro

    Wikipedia Review is part of the game.

  5. Barry Kort

    It’s all part of the dramaturgical game.

    Whenever anyone adopts an expectation, there will be disappointments ranging from the unanticipated, the unexpected, and the mildly surprising to shocking and outrageous breaches of expectations.

    The liminal social drama that ensues in the wake of a breach of expectations can occasionally achieve an efficient correction with a minimal of dramatic sturm and drang.

    But more often than not, the liminal social drama morphs like a cancer into lunatic drama verging on thermonuclear war.

    Criticisms morph into insults which bring out the thought police with draconian remedies that outrage the libertarians, and pretty soon you have a full fledged comic opera on your hands, complete with atrocious song parodies that make baby kittens throw up.

  6. GlassBeadGame

    I’m usually hesitant to embrace analogy and when I do it is with caution. I would be the first to say that embracing the War on Terror as a literal fact can lead to the erosion of civil liberties and exceptionalist foreign policy.

    But the analogy of Wikipedia as a MORPG has extraordinary power to describe behavior on that site. In fact I have come to this as more than a mere analogy. It is a description of the literal reality or at least a partial explanation in literal terms. The most elusive aspect of Wikipedia as a MMORPG is economic. Edward Castronova, in Synthetic Worlds ( see amazon link http://www.amazon.com/Synthetic-Worlds-Business-Culture-Online/dp/0226096270 ) discusses at length the role exchange plays in games. These exchanges might take the form of gifts, barter, or full blown buying and selling in organized markets. They are the central aspect of any MMORPG. I believe that on Wikipedia these exchanges principally take the form of transitory assistance or lasting alliances in the formation or “consensus” on various issues. This is why “consensus” has such a unique and odd definition and why so much attention is diverted into a labyrinth of arcane processes. These process, in which “consensus” is struck over and over again are the organized marketplaces of Wikipedia and that “consensus” is the currency.

    What appears as settling disagreements on editorial, policy or content issues is actually a cutthroat market floor that makes Wall Street look like kindergarten. This also explains why no issue ever seems settled and why alliances constantly shift. The players need to re-adjust to market conditions in order to gain new advantage in the next round. It also explains why those “outside” this game should never put any faith in any positions taken by players at any passing point in time.

    There is one aspect in which Wikipedia significantly differs from other MMORPGs. WoW never strikes anyone outside it’s synthetic borders. But BLP victims and other person adversely effected by Wikipedia’s content and Google juice are continually conscripted into this economic war of all against all. They don’t choose to be involved. They have no alliances or currency. They are deceived about the nature and very existence of the game. Judd’s article will help quickly disabuse anyone who enters this arena believing they are dealing with an honest on-line learning community.

    (per request re-posted from Wikipedia Review)

  7. Judd Bagley

    A commenter in another setting was unclear on what I mean by “advanced” Wikipedia editors. In case other readers have the same question, I’ll re-post my response to him below:

    In this context, “advanced” refers to admins, uber-admins (those who have access to additional “tools” or are very close to those who do), ArbCom members, and the like.

    This is not to say that all “advanced” Wikipedia contributors fit a specific mold, but I’ll bet my right kidney that if you were to reliably survey the rank-and-file, non-ambitious army of Wikipedia editors and do the same of admins and above, you’d find that there’s a tremendous demographic and psychographic gulf separating the two, just as those who sign up for 10 day Warcraft trial accounts don’t have much in common with those who have multiple characters at level 70 (or whatever the highest is these days).

    Furthermore, I’d predict an unusual degree of convergence between the the WoW Level 70s and the WP admins. I think the people who really get into WoW and WP (meaning, those with the most “power”) hail from the same subset of the population, and that this group is younger and less-skilled, socially.

    I believe that this, in turn accounts for many of WP’s cultural flaws.

    I’ll take it a step farther and bet my left kidney that if you were to examine the outcome of content disputes between admins and non-admins, you’ll find that 80% of the time, the combat-savvy admin “wins”. This may or may not matter when it comes to niche topics, but when it comes to highly charged topics about which people are actively seeking information (which tend to be the articles around which factions emerge), it matters a great deal.

    Therefore, Wikipedia cannot be the much-vaunted proof of the “wisdom of crowds” when just a few participants — who have little in common with the rest of the crowd — are the equivalent of an army of one.

  8. Jon Awbrey

    The way I see it, the most important questions to be asking about Wikiapedia are these:

    Who is selling The Kids — and The Adolescent@Heart — a game with these particular characteristics?

    And Why?

  9. La disillusioned lacké

    Nice article. As always. :)

  10. zubazubaduba

    Aptly put.

    How then can we move from using the Internet as a platform for petty fighting in “…[attempts to attain] final resolution to ancient conflicts…” to a medium for attaining actual resolution?

  11. Barry Kort

    Conflicts are usually resolved by means of an Accord or Peace Treaty, setting forth mutually agreeable terms of engagement going forward.

    It is possible to prevent the outbreak of hostilities by crafting a pre-emptive Social Contract at the outset.

    For reasons unbeknownst to me, Homo Schleppians prefer to do it the hard way, the bloody way.